Pricing, capacity, service areas, booking lead times, accreditation — everything you need to know before you book.
Our pricing is distance-based — a base fare applies plus a per-km rate. Airport transfers, Hunter Valley wine tours, and night out packages all have estimated pricing shown during booking. Every booking also carries a flat road-toll charge — $20 one way, or $40 for a return trip — shown as its own line on your quote. Use our online booking tool for an instant quote.
Tolls are charged at a flat $20 one way, or $40 for a return trip — never metered gate-by-gate. The charge applies once per booking, so a return is a single $40 rather than $20 twice, and hourly charters are treated as return trips. It covers every toll road on your journey and appears as its own "Road Tolls" line on your quote before you pay, so there are no surprises. Full detail is in our Terms & Conditions.
A 15% loading applies when your pickup falls on a Sunday, a NSW public holiday, or a Saturday from 6pm — that's when our drivers are on penalty rates. It's calculated on the fare only (never on the road-toll charge) and shows as its own line on your quote before you pay. Saturdays before 6pm, and every weekday, are charged at standard rates with no loading. Full detail is in our Terms & Conditions.
Our 2025 Mercedes-Benz Sprinter comfortably seats up to 14 passengers with luggage space. Perfect for group airport transfers, hens parties, bucks nights, corporate events, and Hunter Valley wine tours.
Yes — we cover all of Sydney including the CBD, Eastern Suburbs, Northern Beaches, Inner West, South Sydney, Western Sydney, Parramatta, and beyond. We also service Sydney Airport (SYD) pickups and drop-offs.
Absolutely. Sydney Shuttle Express operates 7 days a week, 24 hours a day — including weekends and public holidays. We're here when you need luxury hire, whenever that is.
Yes. Return trips are available for all bookings — simply toggle the return trip option in our booking form and we'll handle both legs of your journey.
Yes. We are fully insured, licensed, and NSW Point to Point Transport accredited. Your safety and comfort are our top priority on every luxury hire.
Yes — BYO is absolutely fine, so bring your favourite drinks and enjoy the ride. We just ask that everyone keeps it responsible. Guests who become excessively intoxicated may be asked to leave the bus. Any abusive behaviour, or damage to the vehicle, the driver, or other passengers, will result in the whole trip being cancelled immediately with no refund. To keep things safe and enjoyable for everyone, please take your rubbish with you, avoid glass breakages, and follow the driver's reasonable directions. Smoking, vaping, and illegal substances are strictly prohibited on board.
On airport pickups we track your flight and include 60 minutes of free waiting from the time you land — so a delayed flight or a slow bag never costs you extra. If waiting runs beyond 60 minutes, waiting time is billed in 15-minute blocks:
Up to 1 hr 15 min: $20
Up to 1 hr 30 min: $40
Up to 1 hr 45 min: $60
+$20 for each additional 15 minutes. Any waiting fee is charged automatically to the card used for your booking, and we email you a receipt. Waiting time covers your driver holding at the agreed pickup — it doesn't allow route changes or extra stops on the day (those go through our office, see the next question). Full detail is in our Terms & Conditions.
Your itinerary — pickup and drop-off locations, times, stops and route — is locked in 48 hours before pickup. Need a change inside that window? It's only possible if you speak to our office first and we approve it — call 0420 565 387 or email info@sydneyshuttleexp.com.au. Please don't ask the driver on the day: drivers cannot change the route, add stops, or move pickup or drop-off points under any circumstances. Full detail is in our Terms & Conditions.
Within 24 hours of the tour date: 100% cancellation fee.
Within 48 hours of the tour date: 50% cancellation fee.
More than 48 hours ahead: Full refund.
Cancellations or changes to passenger numbers must be sent in writing by email as early as possible, and no later than 48 hours before the tour. Contact info@sydneyshuttleexp.com.au. Full detail in our Terms & Conditions.