Terms & Conditions

Last updated: April 2026

These Terms and Conditions govern your use of Sydney Shuttle Express services and website at sydneyshuttleexp.com.au. By making a booking, you agree to these terms in full. Please read them carefully before completing your booking.

1. The Service

Sydney Shuttle Express ("we", "us", "our") provides private luxury passenger transport services in Sydney and surrounding regions of New South Wales, Australia. We operate a 2025 Mercedes-Benz Sprinter accommodating up to 14 passengers.

We are fully licensed and accredited under the NSW Point to Point Transport (Taxis and Hire Vehicles) Act 2016.

2. Bookings

• All bookings must be made via our website or confirmed directly with us by phone or email.
• A booking is confirmed only upon receipt of full payment.
• You will receive a booking confirmation email within 1 hour of your payment being processed.
• It is your responsibility to ensure all booking details (pickup location, date, time, passenger numbers) are correct at the time of booking.
• We reserve the right to refuse any booking at our discretion.

3. Pricing & Payment

• All prices are quoted in Australian Dollars (AUD) and include GST.
• Pricing is distance-based — a base fare plus a per-kilometre rate applies.
• The final price is confirmed at the time of booking based on the route provided.
• Payment is processed securely via Stripe. We do not store your card details.
• Additional charges may apply for waiting time beyond 15 minutes, route changes, or extras requested on the day.

4. Cancellations & Refunds

• More than 48 hours before pickup: Full refund minus any payment processing fees.
• 24–48 hours before pickup: 50% refund.
• Less than 24 hours before pickup: No refund. The full booking amount is forfeited.
• No-shows: No refund will be issued if you are not present at the agreed pickup location within 15 minutes of the scheduled time.
• To cancel a booking, contact us immediately at info@sydneyshuttleexp.com.au or 0419 249 452.

5. Passenger Conduct

• All passengers must wear seatbelts at all times while the vehicle is in motion.
• Smoking, vaping, and illegal substances are strictly prohibited in the vehicle.
• Consumption of alcohol is permitted only with prior approval at the time of booking.
• Passengers are responsible for any damage caused to the vehicle. Cleaning fees starting from $250 apply for soiling of the interior.
• We reserve the right to terminate a journey without refund if any passenger behaves in a manner that is dangerous, abusive, or disruptive to the driver or other passengers.
• The maximum passenger capacity is 14. Overloading the vehicle is not permitted under any circumstances.

6. Luggage

• Standard luggage allowance is included in your booking.
• A luggage trailer is available as an add-on at the time of booking for an additional fee.
• We are not responsible for any loss or damage to luggage or personal belongings carried in the vehicle.

7. Child Seats

• Child seats are available as an add-on at the time of booking.
• It is the responsibility of the parent or guardian to ensure the child seat is correctly fitted before departure.
• Under NSW law, children must be restrained in an approved child restraint appropriate for their age and size.

8. Delays & Punctuality

• We make every effort to arrive on time. In the event of unforeseen delays due to traffic, weather, or other circumstances beyond our control, we will contact you as early as possible.
• For airport pickups, we monitor flight arrivals and adjust accordingly at no extra charge.
• We are not liable for any costs arising from missed flights, connections, or events due to circumstances beyond our reasonable control.

9. Liability

• Sydney Shuttle Express holds full public liability insurance as required under NSW law.
• Our liability for any claim arising from the provision of services is limited to the amount paid for the booking in question.
• We are not liable for indirect, consequential, or special damages of any kind.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy and the Australian Privacy Act 1988 (Cth).

11. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. The version published on our website at the time of your booking will apply to that booking.

12. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

13. Contact

Sydney Shuttle Express
Email: info@sydneyshuttleexp.com.au
Phone: 0419 249 452