Privacy Policy

Last updated: April 2026

Sydney Shuttle Express ("we", "us", or "our") operates the website sydneyshuttleexp.com.au. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

When you make a booking or contact us, we may collect:

• Your name, email address, and phone number
• Pickup and drop-off addresses and travel details
• Payment information (processed securely via Stripe — we do not store card details)
• Any special requests or notes you provide

We also collect non-personal data automatically, including browser type, pages visited, and referring URLs via Google Analytics.

2. How We Use Your Information

• To confirm and fulfil your booking
• To send booking confirmations and updates via email
• To contact you about your journey
• To improve our services and website
• To comply with legal obligations

We do not sell, trade, or rent your personal information to third parties.

3. Third-Party Services

We use the following trusted third-party services which may process your data:

• Stripe — payment processing (Stripe Privacy Policy)
• Google Analytics — website analytics (Google Privacy Policy)
• Supabase — secure booking data storage
• Resend — transactional email delivery

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website uses HTTPS encryption and our database uses row-level security.

5. Data Retention

We retain booking records for a minimum of 7 years as required by Australian tax law. You may request deletion of your personal data at any time (subject to legal retention requirements) by contacting us.

6. Your Rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

7. Cookies

Our website uses cookies for analytics and functionality purposes. By using our website, you consent to our use of cookies. You can disable cookies in your browser settings, though this may affect site functionality.

8. Contact Us

For any privacy-related queries, please contact:

Sydney Shuttle Express
Email: info@sydneyshuttleexp.com.au
Phone: 0419 249 452